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Terms of Service

These Terms govern your use of Magnetiq, an AI-assisted social media workflow for businesses. By creating an account, connecting a social account, starting a checkout, or using the service, you agree to these Terms.

1. Eligibility and accounts

• You must be at least 18 years old and able to enter a binding contract.
• If you use Magnetiq for a company or client, you represent that you are authorized to connect those accounts and bind that organization to these Terms.
• You are responsible for keeping your login secure and for activity under your account. Tell us promptly if you suspect unauthorized access.

The service

Magnetiq helps you turn your site, brand notes, prior approvals, and performance signals into post ideas, social media copy, review queues, schedules, digests, and publishing actions for connected social accounts. The service is designed for business and professional use.

Connected accounts and publishing

When you connect a social account, you authorize Magnetiq and our social publishing provider, Zernio, to access that account as needed to provide the service. By default, posts go through a review queue before publishing. If you enable an auto-publish or trust-ramp setting, you authorize Magnetiq and its providers to publish posts that match that setting without a separate approval click.

We may pause publishing, disconnect an account, or block a post if we believe it may violate these Terms, platform rules, law, account safety limits, or another person's rights.

Your responsibilities

• You remain responsible for the content published to your accounts, including AI-assisted output you approve or allow through automation settings.
• You must have all rights and permissions needed for the websites, brand materials, images, customer examples, social accounts, and other content you provide.
• You must comply with the rules of each connected platform, including anti-spam, automation, disclosure, advertising, and intellectual-property rules.
• You may not use Magnetiq for spam, deception, harassment, illegal content, malware, regulated professional advice, political persuasion where disclosure or consent is required, or content that exploits children.
• You may not reverse engineer the service, bypass limits, scrape the service at scale, interfere with security, or use Magnetiq to build a competing service by copying non-public product behavior.

AI output and business results

AI-generated content can be inaccurate, incomplete, outdated, offensive, or unsuitable for your brand. Magnetiq includes automated quality checks, but those checks are not a substitute for human judgment. Review posts, claims, links, offers, and compliance requirements before publication unless you have deliberately enabled an automation setting.

We do not guarantee engagement, follower growth, sales, leads, platform reach, account standing, or any other business outcome.

Billing

• Paid plans are sold and billed through Dodo Payments. Dodo Payments may act as Merchant of Record and may appear on receipts, invoices, or card statements.
• Subscriptions bill monthly in advance unless the checkout says otherwise. You authorize recurring charges for the selected plan and any taxes or required fees handled by Dodo Payments.
• Plan limits, including brands, connected accounts, scheduled posts, and other usage caps, are shown on the pricing page or in the app and may be enforced automatically.
• Founding-member pricing, where offered, remains locked while the same subscription stays continuously active and in good standing.
• You can cancel anytime. Cancellation takes effect at the end of the current paid period, and access continues until then unless the account is suspended for abuse or non-payment.
• If dashboard cancellation is unavailable, email app.magnetiq@gmail.com from your account email and we will process the cancellation request.
• First-time subscribers may request a refund of their first subscription charge within 14 days by emailing app.magnetiq@gmail.com. After that window, fees are non-refundable except where required by law or stated at checkout.

Customer content and data

You keep ownership of the content, websites, brand materials, generated drafts, approvals, edits, and social account data you provide or create through Magnetiq. You grant us the limited rights needed to host, process, analyze, transform, publish, and display that content to provide, secure, support, and improve Magnetiq for your workspace.

We do not sell your customer content, and we do not use one customer's private workspace content to train a shared Magnetiq model for other customers. Our Privacy Policy explains how data is collected, used, shared, and deleted.

Third-party services

Magnetiq depends on third-party providers, including Zernio for social account connections and publishing, OpenRouter and selected model providers for AI generation, Resend for email, Dodo Payments for billing, Railway for hosting and database services, Sentry for diagnostics, Google for optional sign-in, and the social platforms you connect. Their services and policies may apply to the parts of the workflow they provide.

Availability, suspension, and changes

We may change, suspend, or discontinue parts of the service as the product evolves. We may suspend or terminate access for non-payment, security risk, abuse, legal risk, platform-policy risk, or violation of these Terms. We will try to give notice when practical, but urgent security, payment, legal, or platform-safety issues may require immediate action.

Disclaimers and limits of liability

To the maximum extent allowed by law, Magnetiq is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

To the maximum extent allowed by law, Magnetiq will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, platform account action, or business interruption. Our total liability for claims relating to the service is limited to the amount you paid to Magnetiq for the service during the three months before the event giving rise to the claim. These limits do not exclude liability that cannot be limited by law.

Changes

We may update these Terms as the service changes. For material changes, we will provide notice by email, in-app notice, or another reasonable method. We will not retroactively use customer content for materially broader AI training or data-sharing purposes without appropriate notice and consent where required. Continuing to use Magnetiq after an update means you accept the updated Terms.

Governing law

These Terms are governed by the laws applicable to the Magnetiq operator, without regard to conflict-of-law rules, except where your local law gives you non-waivable rights. If a dispute cannot be resolved informally, the parties will use the courts with jurisdiction over the Magnetiq operator unless applicable law requires another forum.

Contact

Questions, cancellation requests, refund requests, legal notices, and account requests can be sent to app.magnetiq@gmail.com.